What information we collect
When you use the App, we collect:
- Your name, contact details, and account login information;
- Health information you enter, such as your condition, measurements, and health history;
- Foot pressure and gait data from the NEEM Smart Insole, if you use the device;
- Your educational content activity — articles you read, topics you follow, and content you save;
- Basic device and usage information to help us keep the App running smoothly; and
- Your delivery address and payment confirmation when you order from the marketplace (Rwanda only).
We do not collect more than we need.
Why we use your information
We use your information to:
- Set up and manage your account;
- Show you health insights, personalised educational content, and condition management tools;
- Display your Smart Insole data within the App;
- Send reminders and alerts you set up;
- Process your marketplace orders and arrange delivery; and
- Improve the App over time using anonymised, aggregated data — never your identifiable personal information.
Your health information
Your health data is sensitive, and we treat it that way. We only use it to power the features you access in the App. We do not sell it. We do not share it with advertisers. We only share it with a healthcare provider if you explicitly ask us to.
Who we share your information with
We share your information only where necessary:
- Secure cloud providers that host the App — they are bound by strict data agreements;
- MTN MoMo or other payment services — only to confirm and process your payment; and
- Delivery partners in Rwanda — only your name and address, to get your order to you.
That is it. We do not sell your data to anyone.
Keeping your data safe
We protect your information with encryption, strict access controls, and regular security checks. Only authorised NEEM staff can access your data, and only when necessary. If there is ever a security incident that affects your data, we will let you know promptly.
How long we keep your data
We keep your data for as long as your account is active. If you delete your account, we remove your personal information within 90 days. Some records — such as transaction history — may be kept longer where required by law.
Your rights
You are in control of your data. You can:
- Access the information we hold about you;
- Correct anything that is inaccurate;
- Ask us to delete your data;
- Withdraw your consent to health data processing at any time; and
- Request a copy of your data in a readable format.
To exercise any of these rights, simply contact us at neemgroup@outlook.com. We will respond within 30 days.
Users outside Rwanda
The App is available worldwide. If you are outside Rwanda, your data is stored and processed in Rwanda. By using the App, you agree to this. If your country has its own data protection laws that give you additional rights, we will honour them — just reach out to us.
Parents and guardians
The App is open to users of all ages. If you are managing the App for a younger person in your care, you are responsible for reviewing this notice on their behalf and consenting to the use of their data. If you have any concerns, contact us and we will help.
Updates to this notice
If we make changes to this Privacy Notice, we will notify you through the App or by email at least 14 days before the changes take effect. Continuing to use the App after that means you are happy with the updated notice.
Contact us
Questions, requests, or concerns — we are here.